Terms of Service

Last updated: June 19, 2026

1. Agreement to These Terms

By creating an account, subscribing, or otherwise using the Site or Services, you agree to these Terms. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business. If you do not agree, do not use the Site or Services. Our Privacy Policy is incorporated into and forms part of these Terms.

2. Definitions

• Client: a business that subscribes to the Services.
• Authorized User: an individual a Client permits to access its account.
• End User (or Caller): a person who calls, messages, or otherwise interacts with a Client’s AI receptionist.
• Client Content: information, configurations, and materials a Client provides or that are generated through its use of the Services, including call recordings, transcripts, contacts, and bookings.
• Order: the subscription plan, features, and fees selected at signup or in an order form.

3. Eligibility and Accounts

• You must be at least 18 years old and able to form a binding contract. The Services are intended for business use.
• You agree to provide accurate, current, and complete registration information and to keep it up to date.
• You are responsible for safeguarding your account credentials and for all activity under your account, and you must notify us promptly of any unauthorized use.
• You are responsible for your Authorized Users’ compliance with these Terms.

4. The Services

The Services provide AI-powered call answering, appointment booking, lead capture, messaging, and related features as described on the Site or in an Order. We may modify, add, or discontinue features over time, and we will provide reasonable notice of material adverse changes where practicable. The Services rely on third-party platforms (such as telephony, voice AI, and CRM providers), and availability of certain features depends on those providers (see Section 9).

5. Fees, Billing, and Renewal

• Fees. You agree to pay the one time setup fee and the recurring subscription fees for the plan you select, plus any usage charges (such as overage above included minutes) at the rates stated in your Order or on the Site.
• Billing and authorization. Subscription fees are billed in advance for each billing term through our payment processor. You authorize us (and our processor) to charge your payment method on a recurring basis.
• Auto renewal. Subscriptions automatically renew for successive terms unless cancelled before the renewal date (see Section 14).
• Taxes. Fees are exclusive of taxes; you are responsible for all applicable taxes other than taxes on our net income.
• Price changes. We may change fees with prior notice (for example, 30 days on a monthly plan); changes take effect at the start of the next term.
• Non payment. If a payment fails or is overdue, we may suspend or terminate the Services, and you remain responsible for amounts due.
• Refunds. Except as required by law or expressly stated in an Order, fees (including setup fees) are non-refundable.
• Currency and processing. Amounts are charged in U.S. dollars and processed by Stripe, subject to the processor’s terms.

6. Free Trials and Beta Features

We may offer free trials or beta features. These are provided “as is,” may be changed or withdrawn at any time, and may have limited or no support. Unless you cancel before the trial ends, a paid subscription may begin automatically at the then current rate.

7. Client Responsibilities and Acceptable Use

7.1 Compliance and consent (Client responsibilities)

• Legal compliance. You are solely responsible for ensuring your use of the Services complies with all applicable laws, including telephone consumer protection and telemarketing laws (such as the TCPA), call and communication recording and consent laws (including all-party-consent jurisdictions), Do-Not-Call requirements, application-to-person (A2P) messaging registration and rules, and data protection laws.
• Disclosures and consent to End Users. You are responsible for providing all required notices to, and obtaining all required consents from, your End Users, including disclosure that they are interacting with AI and consent to call recording where required.
• Configuration and content. You are responsible for the accuracy of the information you supply to configure your AI receptionist, the conduct and outputs of your AI agent, and your Client Content.
• Registration accuracy. You are responsible for the accuracy of information you provide for telephony and messaging registration (for example, A2P brand and campaign details).

7.2 Prohibited uses

You will not, and will not permit others to:

• Use the Services for any unlawful, fraudulent, deceptive, harassing, or abusive purpose;
• Send messages or place calls without legally required consent, or in violation of the TCPA, Do-Not-Call, or anti-spam laws;
• Infringe the intellectual property, privacy, or other rights of any person;
• Upload malware or attempt to gain unauthorized access to, probe, scan, or disrupt the Services or related systems;
• Reverse engineer, decompile, or copy the Services or underlying software, except to the extent permitted by law;
• Resell, sublicense, or provide the Services to third parties except as expressly permitted, or use the Services to build a competing product;
• Exceed rate limits or otherwise interfere with the integrity or performance of the Services;
• Use the Services for emergency services, or for any high risk use where failure could lead to death, personal injury, or severe physical or environmental damage.

We may investigate violations and may suspend or terminate access, or remove content, for actual or suspected violations.

8. AI Outputs; No Professional Advice; Limitations

• The Services use artificial intelligence that may produce inaccurate, incomplete, or unexpected outputs and may not handle every interaction correctly. The Services assist with call handling but do not guarantee that every call, message, lead, or booking will be answered, captured, or completed.
• The Services are not a substitute for professional advice (including legal, medical, or financial advice), and outputs should not be relied upon as such.
• You are responsible for reviewing and monitoring the AI’s performance and for configuring appropriate escalation and human transfer rules.
• The Services depend on third-party telephony, internet, and AI providers and may experience outages, latency, or errors outside our control. The Services are not designed for emergency or 911 use.

9. Third-Party Services

The Services integrate with and depend on third-party platforms and infrastructure, including telephony and messaging, voice AI and conversation orchestration, CRM and workflow automation, calendar, payment processing, and hosting providers. Your use of or access to any such third-party service may be subject to that provider’s own terms and policies. We are not responsible for third-party services, their availability, or their acts or omissions, and we do not warrant any third-party service. If a third-party provider changes, limits, or discontinues its service, certain features of the Services may be affected.

11. Intellectual Property

• Our IP. We and our licensors own all rights, title, and interest in the Site, the Services, and all related software and intellectual property. Subject to these Terms and your payment of fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your internal business purposes during your subscription term. No rights are granted except as expressly stated, and you may not use our trademarks without our prior written permission.
• Client Content. You retain ownership of your Client Content. You grant us a worldwide, non-exclusive license to host, store, process, transmit, and display Client Content as necessary to provide, maintain, secure, and improve the Services, and as described in the Privacy Policy. You represent that you have all rights and consents necessary for us to process Client Content.
• Feedback. If you provide feedback or suggestions, we may use them without restriction or obligation to you.

12. Client Data and Privacy

Our handling of personal data is described in the Privacy Policy. Where we process personal data on your behalf, we act as a processor / service provider, and such processing is governed by the Privacy Policy and any applicable Data Processing Addendum. You are the controller of End User data collected through your use of the Services and are responsible for the legal basis to collect and use it.

13. Confidentiality

Each party may receive non-public information of the other (“Confidential Information”). The receiving party will protect it using reasonable care, use it only to perform under these Terms, and not disclose it except to personnel and advisors who need it and are bound by similar obligations. Confidential Information does not include information that is public through no fault of the receiving party, independently developed, or lawfully received from a third party. A party may disclose Confidential Information if required by law, with notice where permitted.

14. Service Availability and Support

We strive to keep the Services available but do not guarantee uninterrupted or error free operation unless a separate Service Level Agreement (SLA) applies. Support is provided according to your plan (for example, by email and AI chat) and our then current support policy.

15. Term, Suspension, and Termination

• Term. These Terms begin when you first use the Services and continue for your subscription term, renewing as described in Section 5.
• Cancellation by you. You may cancel effective at the end of the current term through your account settings or written notice.
• Suspension and termination by us. We may suspend or terminate the Services for breach (including non-payment), for legal or security risk, or if required by a third-party provider. We may suspend immediately where necessary to protect the Services, our users, or to comply with law.
• Effect of termination. On termination, your right to access the Services ends. You may export your Client Content for 30 days after termination, after which we may delete it (subject to legal retention obligations). Accrued fees remain due, and setup fees are non-refundable.
• Survival. Provisions that by their nature should survive (including Sections 11, 12, 16, 17, 18, 20, and 21) survive termination.

16. Disclaimer of Warranties

THE SITE AND SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE, OR THAT AI OUTPUTS WILL BE ACCURATE OR COMPLETE. SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, CALLIXA AND ITS SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

CALLIXA’S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) USD $100. THESE LIMITATIONS DO NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

18. Indemnification

You will indemnify, defend, and hold harmless Callixa and its affiliates, officers, and employees from and against any claims, damages, liabilities, and reasonable expenses (including legal fees) arising out of or relating to: (a) your Client Content; (b) your use of the Services in violation of these Terms or applicable law (including the TCPA, recording/consent laws, A2P rules, and Do-Not-Call requirements); (c) your failure to provide required disclosures to or obtain required consents from End Users; or (d) your breach of these Terms. We will notify you of the claim and may participate in the defense with our own counsel; you will not settle any claim in a way that imposes obligations on us without our prior written consent.

19. Changes to the Terms and Services

We may update these Terms from time to time. When we do, we will post the updated Terms and revise the “Last updated” date, and we will provide additional notice of material changes where required. Your continued use of the Site or Services after an update means you accept the revised Terms. We may also modify or discontinue the Services as described in Section 4.

20. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Wyoming, without regard to its conflict-of-laws rules.

Informal resolution first. Before filing a claim, you agree to contact us at support@callixa.ai and attempt to resolve the dispute informally in good faith for at least 30 days.

Forum. Unless the parties agree otherwise, the state and federal courts located in Sheridan, Wyoming will have exclusive jurisdiction over disputes, and each party consents to personal jurisdiction there.

21. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and any Order, SLA, or Data Processing Addendum, are the entire agreement between you and us regarding the Services and supersede prior agreements on that subject.
• Assignment. You may not assign these Terms without our prior written consent; we may assign them in connection with a merger, acquisition, or sale of assets.
• Severability and waiver. If any provision is held unenforceable, the rest remains in effect. Our failure to enforce a provision is not a waiver.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Notices. We may provide notices by email or through the Services; you may contact us at the address in Section 22.
• Relationship. The parties are independent contractors; these Terms create no agency, partnership, or joint venture, and there are no third-party beneficiaries.
• Headings. Section headings are for convenience only and do not affect interpretation.

22. Contact Us